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Hotel Operations Manager

1 month ago

Richmond, British Columbia, Canada B.C Ltd Full time

B.C Ltd is seeking a skilled Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will have a secondary school graduation certificate and at least 2 years of experience in a similar role.

Key Responsibilities
  • Develop and implement policies and procedures for efficient hotel operations
  • Recruit, train, and supervise staff to ensure excellent customer service
  • Conduct performance reviews and provide constructive feedback
  • Manage front desk duties, including check-in and check-out processes
  • Prepare and implement marketing plans to increase hotel occupancy
  • Address customer complaints and concerns in a professional manner
  • Establish and manage work schedules to ensure adequate staffing
  • Coordinate events and functions to enhance the hotel's reputation

This is a permanent position with a 30-40 hour workweek. The successful candidate will be fluent in English and have excellent communication skills.