Senior Business Solutions Specialist

2 weeks ago

Calgary, Alberta, Canada Q2 Full time

About Us:

At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others. We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.

The Job At-A-Glance:

We are seeking a Senior Business Solutions Specialist to work closely with Implementation Engineers, Project Managers, and Client Project teams. This individual will be reporting to an Implementations Delivery Manager and will engage on multiple on-line banking implementations concurrently.

A Typical Day:

  • Assesses project risks and builds mitigating strategies
  • Trains others in best practices and proper execution
  • Participates in building plans and guides teams through key on-site activities
  • Works with Solutions Architect and Development to ensure suggested solutions are feasible
  • Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go-live
  • Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication and process improvement
  • Supports case management and timely issue resolution by facilitating case reviews
  • Acts as subject matter expert in product features and functionality
  • Helps to build requirements and solution design
  • Analyses customer's business and makes recommendations
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
  • H Helps to oversee testing and case resolution

What You'll Need:

  • Typically requires a Bachelor's degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience
  • Familiarity with enterprise software deployment architecture and methodologies
  • Knowledge of effective business requirements practices and support methodologies
  • Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management
  • Excellent people and teamwork skills

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