Business Systems Analyst

1 week ago


Edmonton, Alberta, Canada PCL Construction Full time

Unlock the Future You Want

At PCL Constructors Inc., we empower individuals to build a career they can be proud of. As a Business Systems Analyst, you will contribute to our team in the Edmonton, Alberta office, shaping the infrastructure and utilities that are essential to daily life.

Key Responsibilities

  • Elicit, review, analyze, manage, and validate systems and complex user needs, ensuring seamless integration and adoption.
  • Document stakeholder solutions, transition requirements, and gain signoff for complex solutions, driving successful project outcomes.
  • Lead the development of use cases that support requirements analysis, functional designs, user acceptance testing, and training materials, fostering a culture of excellence.
  • Prepare training data, conditions, and lead the creation of and updates to training material, delivering training as required, and ensuring stakeholders are equipped with the necessary skills.
  • Work with key stakeholders to influence others in the use of processes and system best practices, maximizing system adoption and buy-in, and driving business growth.
  • Gather and analyze system-adoption data and metrics, providing valuable insights to inform business decisions.
  • Support end-users, troubleshoot complex issues, and streamline service delivery, ensuring a high level of customer satisfaction.
  • Document and gain signoff on current-state business process maps, context diagrams, future-state business process maps, and user acceptance test plans, maintaining a clear understanding of business processes.
  • Analyze complex business problems to identify solutions and make recommendations for improvement, driving business excellence.

Qualifications and Requirements

  • Post-secondary degree or diploma in information management, information technology, business administration, computing science, or a related discipline.
  • Certification from Business Analyst Body of Knowledge (BABOK) or International Institute of Business Analysis (IIBA), or equivalent preferred.
  • 6 years of progressive experience in a related field.
  • Effective verbal and written communication skills, with the proven ability to communicate complex ideas and concepts clearly and concisely.
  • Knowledge and extensive practical experience with advanced software implementations, software development lifecycle methodologies, business process reengineering, and organizational change management.
  • Proven experience with advanced system troubleshooting.
  • Proven experience with relational database, cloud computing, mobile application delivery, and data integration.
  • Proven ability to understand and interpret stakeholder needs and make recommendations that support the project/solution and company-wide objectives.
  • Ability to establish and maintain effective relationships with key stakeholders and decision-makers.

About PCL Constructors Inc.

PCL is an innovative, employee-owned company committed to supporting and developing our teams. We celebrate diversity and are proud to be an equal opportunity employer, providing equitable opportunities and an inclusive environment for all employees and applicants. Our comprehensive total rewards package includes a competitive salary, employee share purchase offering, discretionary annual performance bonus, comprehensive benefits, wellness programs, retirement plan, and career development programs.



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