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Collision Repair Specialist

2 months ago

Edmonton, Alberta, Canada Craftsman Collision Full time

Craftsman Collision is a leading provider of auto body repair services, committed to delivering exceptional results and building a culture of excellence. We're seeking a skilled Estimator to join our team in Edmonton, Alberta.

About the Role

  • Support daily operations by providing leadership and ensuring stakeholder objectives are met in a safe, effective, and positive manner.
  • Support daily production, workflow, and quality control of the shop.
  • Utilize company dashboards to accurately identify and prioritize tasks.
  • Participate in daily production meetings and contribute to the goal of closing all files within 24 hours of vehicle delivery.
  • Work with the Shop Manager, Assistant Shop Manager, Operations team, and other stakeholders to ensure compliance with provincial and national regulatory standards.

Key Responsibilities

  • Support customer service, initial estimates, and repair plans.
  • Identify and order parts from the management system after completing repair plans.
  • Assist with educating customers about claims and repair processes.
  • Maintain awareness of production deadlines and update customers as required.
  • Provide customer service at vehicle drop off and pick up, including reviewing replacement vehicles and customer vehicles.
  • Walk with purpose, demonstrate care about the whole vehicle, and all stakeholders.
  • Support pre and post-vehicle diagnostic scanning.
  • Check for vehicle recalls while building repair plans.
  • Review vehicle history in the Management System.
  • Proactively take steps to reduce effort and increase touch time and reduce vehicle days in shop.

Requirements

  • Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered.
  • Experience working in a fast-paced, team-oriented environment.
  • Working towards I-CAR Platinum certification an asset.
  • Proficient in Mitchell Estimating, Audatex, ALLDATA.
  • Knowledge and experience in ADAS systems, vehicle calibrations, and emerging vehicle technologies.
  • Strong verbal, written, and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills.
  • Strong interpersonal skills with customer service-oriented attitude.
  • Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications.
  • Demonstrated desire and aptitude for learning and development.
  • Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years.
  • Must be legally entitled to work in Canada with no restrictions.

Benefits

We offer a comprehensive benefits package, including extended health, professional development, certified training, and more.