Operational Workflow Analyst

3 weeks ago

Markham, Ontario, Canada Allstate Insurance Company Full time
Job Title: Operational Workflow Analyst

At Allstate Insurance Company, we're committed to providing our customers with prevention and protection products and services for every stage of life. As an Operational Workflow Analyst, you'll play a key role in reviewing and investigating quality and process improvements for the operational effectiveness of our customer care operations team.

Key Responsibilities:
  • Analyze data streams and customer journeys to identify opportunities for improved processes and efficiencies.
  • Develop performance KPIs for both the department and individual contributors.
  • Provide recommendations based on analysis and drive solutions for improvement.
  • Engage stakeholders to understand requirements, communicate key updates, and manage project deliverables.
  • Disseminate information through reports, surveys, retrospectives, and training sessions.
Requirements:
  • Post-secondary degree or diploma in Technology, Computer Science, or a related field.
  • Minimum 2+ years of experience in a similar operational or workflow analysis role.
  • Experience with business process analysis and the creation of SOPs.
What We Offer:
  • Flexible work arrangements.
  • Employee discounts (15% on auto and property insurance, plus many other products and services).
  • Good Office program (receive up to $400 back after purchasing office equipment).
  • Student Loan Payment Matching Program for Government Student Loans.
  • Comprehensive Retirement Savings Program with employer matched contributions.
  • Annual Wellness allowance to support employees with improving health and wellbeing.
  • Personal reflection day.
  • Tuition Reimbursement.
  • Working within the community and giving back.

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