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Headend and Data Systems Technician

2 months ago

Huntsville, Ontario, Canada Cogeco Full time

Job Summary:

Cogeco is seeking a highly skilled Technical Operations Specialist to join our team. As a Technical Operations Specialist, you will be responsible for the installation, operation, and maintenance of our Network Head Ends in Cogeco's Ontario systems.

Key Responsibilities:

  • Perform preventative maintenance tasks weekly and monthly as per Directed Maintenance Objectives.
  • Remedy ticket tracking for all directed maintenance activity is to be performed daily, weekly, and monthly.
  • Assist in the development and implementation of network upgrades, including CMTS installations and expansion, node and upstream return wiring, node splits, Sonet equipment, RPDs, MPS shelves, rebuild, and monitoring systems.
  • Remedy ticket tracking for all directed maintenance activity is to be performed daily, weekly, and monthly.
  • Provide technical assistance to field staff and other departments as required.
  • Complete paperwork, records, and logs associated with equipment and system maintenance to meet industry and Cogeco standards.
  • Participate in all Network Certification programs as deemed appropriate by Cogeco Cable.
  • Test, maintain, troubleshoot, and repair circuits for data communication and Internet services.
  • Assist Engineering in the installation and configuration of data communications and Internet services equipment in accordance with manufacturer's recommendations and company or other applicable practices.
  • Interact with installation site managers, contractors, and customers to install remote equipment.
  • Prepare documentation related to site surveys, installation layouts, circuit/network installation, and turn-up records where required.
  • Assist with the implementation of hub-sites and Points-of-Presence (POP).
  • Ensure the health and safety of employees, co-workers, and the public in general.
  • Provide excellent customer service and resolve issues in a timely and professional manner.

Essential Qualifications:

  • College diploma in a relevant discipline or combination of equivalent education and work experience required.
  • Certification in Electronics, Electronics Engineering, preferably to the Technician or Technologist level is an asset.
  • Society of Cable Television Engineers endorsed NCTI Broadband Advanced Technician certification is preferred.

Work Experience:

  • Minimum of 10 years' experience in the Technical Operations and Maintenance of CATV-Telecommunications Systems.
  • Previous RF Network and/or Digital Platform maintenance and telephony experience preferred.
  • Previous telephony experience, particularly IP, would be an asset.

Specific Competencies:

  • Mechanical aptitude required to complete complex repairs and corrections.
  • Thorough working knowledge of CATV, Internet, cable television products, and services required.
  • Solid understanding of Digital and Analog technologies and how this pertains to specific Cogeco Services – Internet, CATV, VOD, and VOIP required.
  • Knowledge of and demonstrated experience in working with Fiber Optics with splicing and troubleshooting techniques.
  • Working knowledge of SONET systems, DS1/DS3 transmission standards, Routers/Bridges, Ethernet switches, TCP/IP, and IPX protocols, SNMP network management platforms, switches, and cable modems.
  • Use of Google suite and MS Office applications at an intermediate level (Word, Excel, Access, and PowerPoint, Visio) is required.
  • Working knowledge of HP Open View, Oracle, and Remedy, is preferred.
  • A+ Certification is preferred.
  • General understanding of Broadband, Cable, Telecommunications, or Internet industries and technology preferred.
  • Strong verbal and written communication skills to compile and prepare data into logical reports.
  • Ability to work independently, in a self-managing manner, yet flexible to a collaborative team approach on specific tasks.
  • Demonstrated logical problem-solving skills.
  • Ability to prioritize and organize own work, and coordinate large project activities with others.
  • Ability to manage projects including estimating timelines and costs, breaking down tasks, assigning priorities, and providing timely management reporting.
  • Solid interpersonal skills with a winning customer service attitude and high level of professionalism.
  • Valid Ontario Driver's license and eligibility to drive Cogeco vehicles.

Physical Demands and Visual Acuity:

  • Occasionally required to lift up to 70 lbs and work on fibreglass extension ladders.
  • Must be able to satisfy the visual acuity test requirements (ie: depth perception, color, distance, and peripheral vision).