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Shift Team Lead Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Rise People Full time
Job Summary:
The Shift Supervisor is a critical role in our customer service department, responsible for ensuring the smooth operation of employee shifts. As a Shift Supervisor, you will oversee the performance of employees, monitor schedules, assign tasks, and report customer service metrics. You will also play a key role in training new employees and contributing to ad hoc administrative projects.

Key Responsibilities:
  • Monitor employee schedules and ensure compliance with company policies
  • Assign tasks and duties to customer service team members
  • Oversee the performance of employees during shifts
  • Report customer service metrics and data to management and analytics teams
  • Assist in the training of new onboarded employees
  • Complete ad hoc administrative projects as assigned

Requirements: