Service Technician Specialist
2 weeks ago
About TalentSphere Staffing Solutions
A leading staffing agency in the Toronto Area, specializing in connecting top talent with businesses for over 25 years.
Position Overview
The Service Technician Specialist will be part of our esteemed team and report directly to the Customer Service Field Manager. This individual will be responsible for various tasks, including communicating with site staff, ensuring quality product delivery, and adhering to company procedures and policies.
Main Responsibilities
- Perform scheduled tasks as directed by the on-site Customer Service Representative.
- Collaborate with site staff to guarantee high-quality product delivery.
- Follow instructions provided on work orders.
- Maintain daily logs and prep sheets of completed work.
- Report any issues or concerns to the Field Manager.
- Comply with all procedures and policies outlined in the Company Employee Manual.
- Deliver repairs with exceptional workmanship and maintain a clean working environment.
- Ensure the company vehicle is kept in excellent condition.
- Promote professional conduct and provide outstanding customer service.
- Attend Customer Service staff meetings and workshops as required.
- Respond to after-hours emergency calls when scheduled on-call.
Requirements and Qualifications
- Demonstrated ability to perform diverse repair and maintenance tasks with high-quality workmanship.
- Prior experience in the residential construction industry, particularly in low-rise home building.
- Excellent communication skills for effective interaction with site staff and customers.
- Meticulous attention to detail to follow work orders precisely and maintain accurate records.
- Strong problem-solving abilities to identify and report issues promptly.
- Knowledge and adherence to company procedures and policies.
- Commitment to delivering exceptional customer service and professional conduct.
- Responsibility for maintaining the company vehicle in clean and good condition.
- Flexibility to respond to after-hours emergency calls when on-call.
- Understanding and support of the company's commitment to accessibility and inclusivity.
Compensation Package
$90,000 plus package offered, making it an attractive opportunity for skilled professionals looking to grow their careers.
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