Windows Systems Administrator
4 weeks ago
About the Role:
The Windows Administrator – L2 is a key member of the Operations team at Global Relay, working closely with other Windows System Administrators, Security staff, and the Cyber Security Operations Center team. This role is responsible for managing and supporting our Windows environments, with a focus on corporate services for Exchange, Active Directory, and desktop management.
Key Responsibilities:
- Administer corporate Active Directory and Microsoft Exchange environments, acting as a subject matter expert for other internal and client-facing AD & Exchange deployments.
- Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software.
- Update documentation, write new procedures, and detail Exchange and Active Directory configurations.
- Deliver timely and high-quality incident resolution and post-incident analysis, focusing on root cause, prevention, and knowledge transfer.
- Develop and implement strategies for providing proactive support, resulting in fewer incidents, increased availability, or accelerated deployments.
- Respond in a timely manner to Support and Operations cases related to Exchange, AD, or other Windows Server issues.
- Ensure all Windows systems operate with high service availability.
- Ensure that corporate services adhere to our Business Continuity and Disaster Recovery Programs.
About You:
- Minimum 3-5 years of direct experience with Exchange and at least 5 years of overall experience in IT administration and advanced computer support.
- Technology infrastructure design, implementation, and management, including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM.
- Ability to monitor, test, and analyze system activities to ensure maximum performance, efficiency, and availability.
- Ability to analyze system usage and plan for growth or increases in system capacity.
- Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner.
- Ability to assess the need for any system reconfigurations (minor or significant).
- Extensive knowledge of Microsoft Exchange, including experience with mailbox server failover and cluster management.
- Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation.
- Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance, and troubleshooting.
- Comfortable with Microsoft Office applications, including Microsoft Project and Visio, with knowledge of Office Outlook features, configuration, and troubleshooting.
- Experience with troubleshooting and resolving complex technical problems, writing reports, and creating documentation processes and procedures.
- Demonstrated ability to work both collaboratively in a team environment and independently in an effective and organized manner in a complex and challenging environment.
- Comfortable working under pressure in a fast-paced environment.
- Excellent interpersonal and communication skills in both verbal and written English.
- Strong organization skills and initiatives.
- Resourcefulness in problem-solving abilities.
- Knowledge of IP phone systems would be considered an asset.
- Microsoft MCSA, A+, or MTA certification would be considered an asset.
What We Offer:
At Global Relay, we offer a competitive compensation package, including a corporate bonus, extended health benefits, and RRSP matching. We are an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important and encourage a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
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