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Customer Service Manager

1 month ago

Mississauga, Ontario, Canada 1st Call Industrial Ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team at 1st Call Industrial Ltd. as a key member of our operations team.

Key Responsibilities
  • Staff Supervision: Supervise and manage a team of staff, including apprentices, stagiaires, and design team members, to ensure efficient and effective operations.
  • Task Assignment: Assign sales workers to duties and responsibilities, ensuring that tasks are completed to the highest standard.
  • Staff Development: Hire, train, and develop staff members to enhance their skills and knowledge, and to support the growth and development of the company.
  • Financial Management: Authorize payments by cheque and manage the company's financial transactions.
  • Inventory Management: Order merchandise and manage inventory levels to ensure that stock is maintained at optimal levels.
  • Customer Service: Resolve customer complaints and issues, and provide excellent customer service to ensure customer satisfaction.
  • Reporting: Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Performance Management: Conduct performance reviews and provide feedback to staff members to support their development and growth.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Language: English language proficiency.