Senior Salesforce Architect

1 month ago

Toronto, Ontario, Canada Downtownwindsor Full time
About the Role

As a Senior Salesforce Administrator, you will play a vital role in designing and implementing solutions that enable the business to get the most out of Salesforce technologies. You will serve as a trusted advisor on all things Salesforce to business leaders, product management, and subject matter experts as we build solutions that bring our mission to life.

Key Responsibilities
  1. Analyze business requirements and establish solution designs to drive the implementation of Salesforce solutions.
  2. Independently design, test, and implement changes to Salesforce systems, ensuring optimal performance, scalability, and security.
  3. Build complex reports and dashboards that surface actionable insights for different teams across varying levels of the business.
  4. Ensure data integrity and consistency leveraging duplicate management, validation rules, and data imports/updates using Data Loader or similar applications.
  5. Provide end-user support and training and troubleshoot reported issues.
  6. Implement best practices and standards and ensure they are followed through code reviews.
  7. Support and enhance integrations between Salesforce and internal applications.
  8. Evaluate, implement, and maintain managed packages and third-party solutions.
  9. Monitor system outages and work with vendors and key stakeholders toward a resolution.
  10. Review and provide recommendations around new and updated functionality within each Salesforce release.
  11. Proactively seek opportunities where Salesforce can enhance business processes, productivity, and efficiency across the organization.
About You

Minimum Qualifications:

  1. 5+ years of experience in a Salesforce Administrator role.
  2. In-depth knowledge of Sales Cloud and Service Cloud.
  3. Demonstrated experience designing and implementing new processes and facilitating user adoption.
  4. Proven ability to drive Salesforce projects with different levels of complexity from beginning to end.

Preferred Qualifications:

  1. Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant.
  2. Deep knowledge of Salesforce Flows, including leveraging screen flows and record-triggered flows to simplify operational complexities.
  3. General knowledge of the supported business areas and the ability to make the Salesforce platform work for their goals.
  4. Experience providing mentoring and technical leadership to peers, fostering collaboration and ensuring best practices are followed.
  5. Experience working with Apex.
  6. Bachelor's degree in computer science, information technology, or a related field.
  7. Proficient knowledge of Microsoft Office suite, specifically Microsoft Excel.
What We Offer

We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program. We also provide opportunities for professional growth and development, including training and education programs.

About Us

We are a dynamic and innovative company that is passionate about using technology to drive business success. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

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