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Beauty Expert

2 months ago

TroisRivières, Quebec, Canada Sephora Full time
About the Role

We are seeking a highly skilled and passionate Beauty Expert to join our team at Sephora. As a Beauty Expert, you will be responsible for providing exceptional customer service and product knowledge to our clients.

Key Responsibilities
  • Customer Experience
    • Create a welcoming environment for our clients by listening to their unique needs.
    • Unleash your creativity, passion, and knowledge of our iconic brands during every interaction.
    • Deliver exceptional customized experiences including applications, product knowledge, and lessons in makeup and skincare.
    • Suggest and sell products and services and introduce clients to our loyalty programs.
    • Create memorable experiences that help make Sephora the most loved Beauty Community.
  • Store Success
    • Help make a beautiful first impression by keeping the store sparkling and stocked.
    • Drive results by contributing to your store's sales goals and sharing your knowledge of Sephora's policies and standards.
    • Support special events, promotions, and priorities as needed.
    • Ensure all provincial requirements and protocols are met regarding paid services.
  • Personal Qualities
    • Demonstrate our Sephora values of Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.
    • Have 1-3 years' prior experience working in retail sales or services industries.
    • Have knowledge about what's new and trending with beauty products, a passion for client service, selling, and working with people.
    • Have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
    • Be able to demonstrate resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities.
    • Have a flexible work schedule and workdays, nights, and weekends.
    • Be able to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply cosmetics products to clients-with or without accommodation.
    • For Nova Scotia and New Brunswick only: Have a License to perform paid beauty services from the cosmetology association as required by the province in which you work.