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Relationship Growth Manager

2 weeks ago

Toronto, Ontario, Canada Worldgo Travel Management Ltd. Full time

Key Responsibilities

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• Customer Relationship Management: Serve as the trusted advisor for assigned customers, addressing inquiries and offering best practices.
• Onboarding Expert: Lead seamless onboarding experiences that set clients up for success.
• Relationship Builder: Cultivate and maintain strong client relationships, ensuring they feel valued and understood.
• Growth Catalyst: Identify opportunities with high-growth clients, supporting their success while driving mutually beneficial expansion.
• Solution Delivery: Ensure timely delivery of solutions tailored to meet each customer's unique needs and objectives.
• Strategic Communication: Keep stakeholders informed on monthly/quarterly initiatives and account progress.
• Account Expansion: Identify areas for improvement and develop new business opportunities within existing client relationships.
• Metrics & Reporting: Track key account metrics, preparing insightful reports and addressing challenges as they arise.
• Rate Negotiation: Identify opportunities for client savings with air, car rental, and hotel through discount programs, and assist our clients in setting up these discounts.