Business Intelligence Specialist
4 days ago
Launceston Co is the award-winning provider of membership software for non-profit service clubs and associations. Our product encompasses a diverse range of solutions, including membership management, content management, event management and registration, email campaigns and more.
We pride ourselves on using the best technology available to deliver great solutions backed by an exceptional customer experience. We are on a mission to help membership organizations thrive with purpose-built and powerful software.
About This RoleAs a key member of our Product team, you will bridge the gap between our business and development teams. A resourceful and analytical thinker, you take an agile approach to gathering requirements, analyzing approaches, and creating specifications. You are proficient in building software specifications and use cases for a configurable platform.
You will be responsible for:
- Researching and analyzing requirements for new and existing features
- Documenting business processes and system requirements
- Designing solutions and writing software specifications for new features and updates
- Conducting gap and competitive analysis
- Assessing, negotiating, and planning scope of work in collaboration with the Product team
- Writing and maintaining system documentation in Jira/Confluence
- Working with QA to design acceptance criteria and conduct user acceptance tests
To be successful in this role, you will require:
- Minimum 5+ years of Business Analysis experience in the software industry (CRM/SaaS preferred)
- Post-secondary degree in a related field
- Familiarity with CRM-based software and financial systems
- Excellent written and verbal communication skills
- Experience in an agile development environment
Candidates with experience in the following areas will be considered assets:
- Membership and subscription management (dues and renewals)
- Financial and commerce functionality such as orders, invoices, taxes, payments, and related workflows
- General accounting principles and integration with accounting software
- Experience with SaaS applications
- IIBA Certification is an asset
We offer a dynamic and supportive work environment that empowers every member of our team to strive for better solutions. We believe in open and transparent communication, being agile, and always thinking of the customer. Having a growth mindset and being open to feedback is a core value of our team.
We provide a comprehensive benefits package, including health and dental benefits, paid time off, flexible work arrangements, and training opportunities. Our team enjoys a remote work arrangement, competitive salary, paid time off, and a comprehensive medical, dental, and vision benefits plan.
At Launceston Co, we are committed to inclusivity, diversity, equity, and accessibility. We welcome all qualified applicants to apply and are happy to honour accommodations at any part of the recruitment process.
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