Financial Services Professional
6 days ago
Overview
At goeasy Ltd., we're dedicated to helping everyday Canadians achieve their personal and financial goals. As a Financial Service Representative, you'll play a crucial role in empowering our customers to build their credit and achieve financial stability.
Job Summary
We're seeking an experienced Sales and Customer Experience Specialist to join our team. In this role, you'll be responsible for generating sales and managing overdue accounts through direct engagement with customers. You'll also provide exceptional customer service, educating and empowering customers to achieve their financial goals.
Responsibilities
Key Responsibilities:
- Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email.
- Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
- Educate and empower customers to achieve their financial goals through building their credit.
- Capitalize on financial cross-sales and add-on products.
- Communicate the terms and conditions of our financial products.
- Review and evaluate prospective loans through financial analysis and other risk assessments.
- Manage collections activities for all past due financial accounts.
- Secure all required information to fulfill customer applications for products and services with strong attention to detail.
Requirements
To succeed as a Sales and Customer Experience Specialist at goeasy Ltd., you'll need:
- Excellent communication skills and a people-oriented approach.
- Able to pass background checks (criminal, employment, and credit).
- Experience in a customer-facing environment.
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
- Extended healthcare coverage, including Mental Health and on-demand virtual healthcare.
- 5 personal days, company-paid volunteer days, Sundays off, and paid birthday off in addition to paid vacation days.
- Perkopolis employee discount program.
- REMIC Licensing is available.
- Employee discounts on furniture, electronics, and appliances.
- easyleans – employees have access to loans at lower interest rates.
- Tuition Assistance Program.
Career Growth
At goeasy Ltd., we're committed to cultivating a culture where everyone feels seen and heard. We believe in fostering an environment where employees can grow and develop their skills. With leadership development programs and opportunities for monthly, quarterly, and semi-annual awards, you'll have the chance to shine and advance your career.
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