Client Service Associate

4 weeks ago


Yarmouth, Canada VON Canada Full time

VON Canada seeks a skilled Client Service Associate to join our Client Service Team.

Key Responsibilities:

Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.

Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes, and other administrative duties.

Work closely with team members and management to ensure daily staffing levels are sufficient and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs.

Support clients, nurses, and home support workers to ensure delivery of quality care.

Requirements:

University/College education preferred, High School Diploma required.

Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset.

Proficiency with MS Office programs, Outlook, faxing software, and database management.

Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset.

Experience in a health care environment is an asset.

Previous customer service experience in a contact center environment is considered an asset.

Experience in a unionized environment is considered an asset.

A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment.

The use of Personal Protective Equipment (PPE) may be required.

About VON Canada:

VON Canada provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia.

As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives.

We offer a competitive salary and a comprehensive benefits package, including a defined benefit pension plan, comprehensive health and dental benefits, and an employee assistance program.

We also offer opportunities for skill development, eLearning, and career advancement within our organization.

We are an equal opportunities employer and welcome applications from diverse candidates.

How to Apply:

Please submit your application through our website.


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