Automotive Sales Software Support Specialist

3 weeks ago

Milton, Ontario, Canada Equest Full time
Role Overview

PBS Systems is seeking a highly organized and enthusiastic individual to join our Support Team as a Sales Support Analyst. As a key member of our team, you will provide exceptional software support to our end users, troubleshoot issues, and document customer concerns in a professional manner.

Key Responsibilities
  • Provide top-notch software support to our customers via phone and online channels.
  • Support and troubleshoot issues for our service desk, ensuring timely resolutions.
  • Document and address customer issues and concerns in a clear and concise manner.
  • Improve new or existing processes within the department to enhance service delivery.
  • Respond to internal and external support requests in a fast-paced environment.
  • Cross-train to expand your software knowledge and professional development skills.
  • Travel (25% - 1 week per month) is required throughout Canada and the US.
Requirements
  • High school diploma.
  • Excellent communication and analytical skills.
  • Customer service experience.
  • Automotive dealership experience is an asset.
  • Knowledge of Microsoft Windows and Office.
  • Strong organizational and time management skills.
  • Ability to work independently and within a team environment.
  • Available to work Saturday and/or Sunday due to scheduled travel.
  • A valid passport.
What We Offer
  • Internal promotion and growth opportunities.
  • An education department dedicated to helping you with professional and personal development.
  • Gym facilities (select offices) and special corporate membership rates for Goodlife Fitness.
  • Opportunity to travel.
  • Great referral bonus.
  • Staff discounts with GM, Dell, and more.
  • Health and Medical benefits.
  • Bonus for product certifications, up to $4,800 per year.

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