Client Liaison

1 month ago

Calgary, Alberta, Canada Talbots Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Client Specialist. As a Client Specialist, you will be responsible for creating and fostering a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.

Key Responsibilities:

  • Create and implement strategies to drive sales and service metrics in key measurable areas, including Clientelling/Outreach, Appointment Setting, and Talbots Classic Awards.
  • Support all service enhancers to build strong relationships with customers, including active use of Concierge.
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
  • Seek to understand customer needs and wants through intentional conversation and share current products and fashion trends to appropriately wardrobe, inspire, and build trust.
  • Actively participate in community/store activities and events that promote Talbots and professionally represent the brand.

What We Offer:

  • Growth opportunities to develop your skills and advance your career.
  • Incentive opportunities to recognize and reward your achievements.
  • Generous merchandise discounts and other perks, including referral incentives, travel discounts, and more.
  • A dynamic and inclusive work environment that values diversity and community.

Requirements:

  • Driven and ambitious individual with a passion for creating and building relationships with customers and the community.
  • Excellent written and verbal communication skills and a high level of professionalism.
  • Strong planning and organizational skills to proactively contact clientele and drive new traffic into the store.
  • Ability to work cooperatively in a diverse work environment and adapt to changing priorities.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.

What You'll Do:

  • Create a culture of hospitality through exceptional customer experiences.
  • Support service enhancers to build strong relationships with customers.
  • Achieve sales and service metrics in key measurable areas.
  • Plan and prioritize tasks to meet customer and business needs.
  • Seek to understand customer needs and wants through intentional conversation.
  • Share current products and fashion trends to build trust.
  • Actively participate in community/store activities and events.

Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

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