Technical Support Specialist
2 weeks ago
Overview
DIGI Technologies is a dynamic and innovative company that offers a range of business solutions. As a Technical Support Specialist, you will be an integral part of our team, providing expert technical assistance to our clients.
Languages
English
Education
We are looking for individuals who have completed a college or CEGEP program of 1-2 years. This education provides a solid foundation in technical skills and knowledge.
Experience
Newly graduated candidates with 0-6 months of experience are encouraged to apply. This role provides the opportunity to develop your technical skills and work experience in a fast-paced environment.
On-site Work
This position requires on-site work at our physical location. We do not offer remote work options at this time.
Responsibilities
The Technical Support Specialist will be responsible for:
- Giving access to computer networks
- Reporting on the performance of computer systems and networks
- Responding to users experiencing difficulties with computers
- Consulting user guides, technical manuals, and other documents to research and implement solutions
- Providing advice and training to users in response to identified difficulties
- Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts
- Participating in the redesign of applications and other software
- Supervising other technical support workers in this group
- Providing business systems, network, and Internet support to users in response to identified difficulties
- Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Performing Web-server backup and recovery operations
- Providing customer service
- Managing incidents
Security and Safety
A basic security clearance is required for this position.
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