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Technical Support Specialist
2 months ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at PeopleToGo. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their hardware and software needs are met.
Responsibilities:
- Hardware Support: Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
- IMAC Services: Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services, including hardware roll-outs, refreshes, and other hardware deployment related activities.
- Software Support: Handle software installation, support, and upgrades.
- Deskside Support: Provide intermediate-to-advanced deskside support services, including installing and troubleshooting hardware, software, and network related issues.
- Help Desk Support: Provide 2nd level Help Desk support.
- LAN and Internetworking: Perform basic LAN and internetworking related activities.
- Bench Repairs: Handle bench repairs (depot service) and remedial maintenance.
- Call Management: Respond, update, and close calls from the National Dispatch/Call Management Center.
- Customer Communication: Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.
Requirements:
- Experience: 3-5 years of IMAC experience, 3-5 years of deskside support experience, and 3-5 years of break-fix experience.
- Certifications: A+ certification and at least one certification from either Cisco or Microsoft.
- Skills: Strong internetworking and troubleshooting skills, exceptional customer service skills, good communication skills, ability to work independently or as part of a team, and ability to complete tasks effectively with minimal supervision.
- Education: A minimum of a Diploma from a recognized IT program.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
