Hotel Operations Manager

1 month ago


Revelstoke, Canada STOKE MOTEL INC. Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Clerk Supervisor to join our team at STOKE MOTEL INC. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Leadership and Supervision
    • Establish and maintain work schedules and procedures to ensure efficient operations
    • Supervise and train front desk staff to meet high standards of customer service
  • Guest Services
    • Resolve guest complaints and concerns in a professional and courteous manner
    • Provide technical advice and recommendations to improve guest satisfaction and loyalty
  • Support for Newcomers and Refugees
    • Participate in community programs that support newcomers and refugees
    • Assist with foreign credential recognition and integration into the community
  • Support for Youths
    • Participate in youth employment initiatives and programs
  • Support for Indigenous People
    • Participate in initiatives that support Indigenous people and communities
  • Administrative Tasks
    • Manage front desk operations, including cash handling and inventory control
    • Maintain accurate records and reports
Requirements
  • Secondary (high) school graduation certificate
  • 1 to less than 7 months of experience in a related field
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
What We Offer
  • Permanent full-time position
  • 30 hours per week
  • English language work environment


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