Retail Shift Manager

4 weeks ago


Saskatoon, Saskatchewan, Canada Accoravillage Full time
About Us

At FIKA, we're redefining cannabis retail with a lifestyle brand that's all about exceptional service and welcoming store environments. With over 160 locations across Canada, we're a leader in the industry and committed to making a difference.

Job Overview

The Shift Leader is a key role in our retail team, responsible for overseeing daily operations, supervising staff, and maintaining store appearance and product presentation. This is a dynamic and fast-paced environment that requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Supervise staff during assigned shifts and ensure seamless store operations
  • Maintain store appearance and product presentation to company standards
  • Act as a knowledge resource for team members and provide education on company policies and procedures
  • Assist with team member onboarding, training, and continuous education
  • Escalate employee issues and customer complaints to store managers for resolution
Requirements
  • 2 years of experience in the retail industry
  • Provincial Cannabis Certification
  • Strong knowledge of retail sales principles, methods, practices, and techniques
  • Ability to learn and adapt to sales software quickly
  • Excellent organizational and time management skills
What We Offer

At FIKA, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We offer competitive compensation, opportunities for advancement, and a dynamic and supportive team culture.


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