Retail Shift Manager
2 weeks ago
At FIKA, we're redefining cannabis retail with a lifestyle brand that's all about exceptional service and welcoming store environments. With over 160 locations across Canada, we're a leader in the industry and committed to making a difference.
Job OverviewThe Shift Leader is a key role in our retail team, responsible for overseeing daily operations, supervising staff, and maintaining store appearance and product presentation. This is a dynamic and fast-paced environment that requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer service.
Key Responsibilities- Supervise staff during assigned shifts and ensure seamless store operations
- Maintain store appearance and product presentation to company standards
- Act as a knowledge resource for team members and provide education on company policies and procedures
- Assist with team member onboarding, training, and continuous education
- Escalate employee issues and customer complaints to store managers for resolution
- 2 years of experience in the retail industry
- Provincial Cannabis Certification
- Strong knowledge of retail sales principles, methods, practices, and techniques
- Ability to learn and adapt to sales software quickly
- Excellent organizational and time management skills
At FIKA, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We offer competitive compensation, opportunities for advancement, and a dynamic and supportive team culture.
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