Parts Counter Specialist

3 weeks ago

Sherwood Park, Alberta, Canada AutoCanada Full time
Parts Front Counter Advisor

We are seeking a highly skilled and customer-focused Parts Front Counter Advisor to join our team at Sherwood Park Volkswagen. As a key member of our Parts department, you will be responsible for providing exceptional customer service to our valued clients who choose to order parts and service their vehicles at our dealership.

Key Responsibilities:
  • Assist customers in selecting required parts in a friendly, professional, and efficient manner
  • Inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line
  • Answer phone calls, providing price quotes and other information
  • Review body shop estimates to ensure the parts ordered are correct and all pricing is in line with the estimate
  • Provide high-level service to internal and external customers
  • Pull and fill orders from stock
  • Notify the parts manager of out-of-stock parts or shop materials that need immediate attention
  • Locate out-of-stock parts from outside sources and submit an emergency order, if necessary
  • Notify the service advisor and the customer when special-ordered parts have been received
  • Notify the body shop when all parts have arrived and when they will be delivered
  • Pull orders for delivery to the body shop, making sure all parts are tagged with customer names and job number
  • Follow up on back-ordered parts
  • Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required
  • Replenish assigned inventory daily
  • Assist outside sales representatives with their orders
  • Make sure all internal requests for parts are billed on service repair orders
  • Receive payment from retail customers or obtain credit authorization
  • Ensure that all charge sales are signed by the customer
  • Ensure that all customers receive their copy of the invoice
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
  • Issue and track requested shop tools to technicians
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts
  • Set up orders for daily shipment, delivery, or pick-up
  • Solicit assigned accounts by phone
  • Keep the front and rear counter areas clean and uncluttered
  • Clean computer terminals and printers daily
  • Participate in all training programs made available
  • Keep current on new products and product updates
  • Participate with the parts manager in maintaining a lost sales tracking program
  • Maintain a professional appearance

Your Capabilities and Credentials:
  • 3-5 years of experience in parts counter, technician, or equivalent experience (FCA experience preferred)
  • Completion of a related post-secondary program and/or training courses is considered an asset
  • Experience with CDK, MPI Edge, and Star Parts is considered an asset
  • A detailed understanding of Parts and Service operations and inventory management
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills
  • Strong organizational and time management skills
  • A person of professionalism and high integrity who is trusted by others and consistently honours their commitments
  • Detail-oriented, self-motivated, and resourceful
  • High-level skills in Word, Excel, and MS Office, etc.
  • Ability to meet physical demands such as heavy lifting, standing for long periods of time
  • Must possess a valid driver's license and have a safe driving history

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