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Barista Team Lead

2 months ago

Saskatoon, Saskatchewan, Canada TCU Place Full time
Job Summary

We are seeking a highly skilled and experienced Retail Supervisor to join our team at TCU Place. As a Retail Supervisor, you will be responsible for overseeing the retail operations, developing and monitoring a meal and break schedule for the staff, and training, developing, and leading a team of associates to provide exceptional customer service.

The ideal candidate will have solid supervisory experience, a passion for customer service excellence, and the ability to thrive in a fast-paced environment. You will be responsible for ensuring strict compliance with Compass Quality Assurance and Health and Safety Programs, and will be accountable for client and customer relationship building.

We are committed to hiring the best talent for the role, and we are looking for someone who is a solid team player with an emphasis on customer service. If you have a strong supervisory background, excellent verbal and written communication skills, and the ability to accommodate a flexible work schedule, including evenings and weekends, we encourage you to apply.

Key Responsibilities

  • Oversee retail operations and ensure compliance with Compass Quality Assurance and Health and Safety Programs
  • Develop and monitor a meal and break schedule for the staff
  • Train, develop, and lead a team of associates to provide exceptional customer service
  • Perform administrative duties, including cash register readings, inventory, banking, ordering, and the administration of the "Be a Star Program"
  • Build and maintain strong relationships with clients and customers

Requirements

  • Solid supervisory experience
  • Passion for customer service excellence
  • Ability to thrive in a fast-paced environment
  • Strong supervisory skills and the proven ability to motivate, lead, and coach staff
  • Superior client relationship skills
  • Excellent verbal and written communication skills
  • Strong proficiency with MS Word, Excel, and Outlook
  • Able to accommodate a flexible work schedule, including evenings and weekends