Supply Chain and Fulfillment Operations Director

9 hours ago

Mississauga, Ontario, Canada Maple Leaf Foods Full time

Job Overview:

The Supply Chain and Fulfillment Manager role is a pivotal position at Maple Leaf Foods, where you will oversee a team responsible for supporting the Supply Chain for our customers. This includes managing order management and fulfillment processes to deliver high-quality service levels while pursuing process and supply chain efficiencies.

About the Role:

This role requires collaboration with internal and external stakeholders to optimize customer order processes, ensure service level commitments, increase palletization, and proactively mitigate distressed sales. The successful candidate will lead projects that drive continuous improvement opportunities within MLF's Supply Chain and Fulfillment systems and processes.

Daily Responsibilities:

  • Manage a team supporting the order management and fulfillment processes for assigned customers, ensuring orders are entered, confirmed, and shipped according to customer requirements and service level expectations.
  • Deliver world-class performance on key performance indicators (KPIs) such as fill rate/On Time and In Full (OTIF), customer fines, order cycle time, unitization, forecast accuracy.
  • Lead projects that identify and implement process improvements in MLF's Supply Chain and Fulfillment systems and processes.
  • Foster a culture of innovation within the team to prioritize delivering exceptional customer satisfaction.
  • Build and maintain strong relationships with customers, internal departments, and third-party logistics providers to communicate and resolve any issues or opportunities that may arise.
  • Serve as the primary contact for the customer's supply chain leadership to drive strategic and/or process changes across MLF's supply chain.
  • Analyze customer demand patterns, inventory levels, shelf life, and forecast accuracy to provide input and recommendations to the demand planning and supply planning teams.
  • Negotiate with customers on inventory allocation and utilization to ensure timely and profitable usage.
  • Lead, coach, and develop a team, providing guidance, feedback, and support to achieve their performance goals and career development.

Required Skills and Qualifications:

  • Post-secondary education in business, supply chain, or related field, or equivalent combination of education and experience.
  • Minimum 5 years of experience in supply chain, preferably in the food industry.
  • Minimum 2 years of experience in leading and managing teams.
  • Strong knowledge of supply chain principles and best practices, including demand planning, supply planning, inventory management, and logistics.
  • Proficient in Microsoft Office applications, especially Excel, and ERP systems, preferably SAP.
  • Excellent communication, interpersonal, and negotiation skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
  • Strong analytical, problem-solving, and decision-making competencies.
  • Ability to remain composed and adaptable while juggling multiple demands and performing under pressure.

What We Offer:

  • A highly competitive salary of $120,000 - $160,000 per year, commensurate with experience.
  • A hybrid work model that balances remote work and office collaboration to promote work-life balance.
  • Comprehensive health and wellness benefits, including mental health resources.
  • A defined contribution pension plan with company matching.
  • Ongoing learning and development opportunities, including workshops and speaker series events.
  • Tuition reimbursement program to support continuous learning and development.
  • Two paid volunteer days annually to give back to the community.

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