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Richmond, British Columbia, Canada Starbucks Full timeJob SummaryThe Lead for HMSHost Food and Beverage locations is responsible for accurately and efficiently processing customer orders, maintaining a friendly and efficient environment, and providing guidance to other associates on proper procedures. Key responsibilities include welcoming customers, encouraging high levels of sales and customer service...
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Richmond, British Columbia, Canada Starbucks Full timeJob SummaryThe Lead for HMSHost Food and Beverage locations is responsible for accurately and efficiently processing customer orders, maintaining a friendly and efficient environment, and providing guidance to other associates on proper procedures. Key responsibilities include welcoming customers, encouraging sales and customer service performance, and...
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Richmond, British Columbia, Canada Starbucks Full timeJob SummaryThe Lead for HMSHost Food and Beverage locations is responsible for accurately and efficiently processing customer orders, maintaining a friendly and efficient environment, and providing guidance to other associates on proper procedures. Key responsibilities include welcoming customers, encouraging sales and customer service performance, and...
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Richmond, British Columbia, Canada Starbucks Full timeJob SummaryThe Lead for HMSHost Food and Beverage locations is responsible for accurately and efficiently processing customer orders, maintaining a friendly and efficient environment, and providing guidance to other associates on proper procedures. Key responsibilities include welcoming customers, encouraging sales and customer service performance, and...
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Lead Team Member
2 months ago
Job Summary
The Lead Team Member for Starbucks locations accurately and efficiently processes customer orders, maintains a friendly, efficient, and appealing environment for associates and customers, provides guidance to other associates on proper procedures within the unit, and assists in the day-to-day operations of the stores. Responsibilities also include welcoming all customers, encouraging, through leadership and example, the highest level of sales and customer service performance by other associates, assisting associates to maximize sales and customer service through coaching, counseling and mentoring, and performing all other responsibilities as directed by the business or as assigned by Management. This is a non-exempt position.
Key Responsibilities
- Achieve sales and customer service goals by providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a clean and organized store environment.
- Lead and motivate a team of associates to achieve sales and customer service goals, provide coaching and feedback to improve performance, and develop a positive and inclusive store culture.
- Assist in the management of store operations, including inventory management, scheduling, and customer complaints.
- Develop a solid knowledge of Starbucks products and services, including menu items, promotions, and loyalty programs.
- Clean and sanitize work station and equipment, and maintain a safe and healthy work environment.
Requirements
- Requires a High School diploma or equivalent (GED)
- Requires a minimum of 6 months cash handling and customer service experience
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Requires the ability to bend, twist, and stand to perform normal job functions
- Requires the ability to lift and/or move up to 40 pounds
- Frequently immerses hands in water and water diluted with chemical solutions
Benefits
- Competitive compensation
- Flexible spending account for health expenses
- 401(k) retirement savings plan
- Paid Vacation
- Employee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insurance
- Credit Union Membership
