Facilities Quality Assurance Specialist
4 weeks ago
About the Role
BGIS is a leading provider of customized facility management and real estate services. As a member of our SCS Team, you will be responsible for overseeing the execution of duties and ensuring all aspects of the client contract are being fulfilled, with an emphasis on quality control, health and safety, and striving to exceed client expectations.
Key Responsibilities:
- Ensure client accounts are provided with a high level of service through supervision and coordination of activities by cleaners and subcontractors.
- Maintain operational continuity at job sites and attend to any daytime emergencies.
- Respond quickly and efficiently to all operational requests.
- Report any safety or security issues to the Operations department.
- Perform internal audits, prepare reports of findings, and maintain records of corrective actions.
- Inspect facilities to ensure safety and cleanliness standards are met.
- Coordinate, review, and report on the field quality inspections to ensure safety, security, and cleanliness.
- Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility issues efficiently.
- Follow up with cleaners and subcontractors to ensure they are completing all required tasks and are in compliance with relevant legislation, standard criteria, and corporate policies.
- Ensure subcontractors and cleaners are cleared/trained through all security protocols.
- Train cleaners and subcontractors in performing duties.
- Maintain work/periodic schedules according to client needs.
- Demonstrate the values of the company and lead by example at all times in order to cultivate a culture of quality and best practices.
- Monitor absences, turnover, and ensure flexible cover arrangements within short notice.
- Track inventory and equipment.
- Protect company's and clients' assets from misuse and damage.
- Handle and assist with emergency procedures accordingly and as required.
- Perform other duties as assigned.
Requirements:
- 2+ years of applicable experience in a cleaning/service-related field.
- Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels.
- Professional, courteous, approachable manner with a 'can-do' attitude.
- Valid Ontario driver's license and own vehicle.
- Familiarity with janitorial/battery-operated equipment.
- Intermediate computer skills and knowledge of Microsoft Office software.
- Ability to work in a fast-paced environment to accomplish multiple goals.
- Excellent time management and problem-solving skills/must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions.
- Self-disciplined and accountable with strong interpersonal skills.
- Ability to work independently and as a team.
- Ability to multi-task, prioritize work effectively, and meet multiple deadlines.
- Effective attention to detail and a high degree of accuracy.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is required to use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in a client site setting. The noise level in the work environment is usually moderate.
BGIS is an equal opportunity employer and we welcome you to apply for a position with us. If you require accommodation during the recruitment process, please contact us at. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.
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