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Customer Service Ambassador

2 months ago

Edmonton, Alberta, Canada Waste Connections of Canada Inc. Full time

**Job Summary**

As a Customer Service Representative at Waste Connections of Canada Inc., you will play a vital role in upholding our company's commitment to exceptional customer service. You will be the primary point of contact for customers, residents, and prospective clients, handling all inquiries and concerns related to service, billing, and new service.

**Key Responsibilities**

  • Provide timely and effective resolution to customer complaints and issues
  • Close new customer sales and maintain a strong customer relationship
  • Handle service changes and ensure seamless delivery of services
  • Liaise with internal teams, including Sales, Accounting, and Operations, to determine service requirements and resolve problems
  • Seek cost-effective, safe, and environmentally sound solutions to service issues

**Requirements**

  • High school diploma or equivalent
  • 2-3 years of customer service experience in a high-volume environment
  • Proficiency in Microsoft Office and data-entry/typing skills
  • Excellent verbal communication skills and ability to multitask and prioritize workload

**What We Offer**

At Waste Connections of Canada Inc., we value our employees and offer a competitive compensation and benefits package, as well as opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that supports our employees' well-being and success.