Senior IT Service Management Specialist
2 weeks ago
BDO Canada LLP is seeking a highly skilled Senior Specialist, IT Service Management to join our Strategy and Center Of Excellence team. As a key member of our team, you will be responsible for providing technical expertise in the analysis, planning, design, implementation, and maintenance of the ServiceNow platform.
Your Key Responsibilities- Provide technical expertise in the analysis, planning, design, implementation, and maintenance of the ServiceNow platform.
- Translate business needs to tangible work deliverables within ServiceNow, including leading/configuring workflows, modules, integrations, and scripts to enhance existing ServiceNow functionality.
- Ensure detailed documentation is created for changes to ServiceNow carried out internally or by ITSM integrators.
- Assist with budgeting, forecasting, and road mapping to support the overall IT Strategy.
- Stay up to date with technology and ITSM industry trends to assist IT management with ITSM decision-making.
- Support ITSM product decision-making by providing operational reporting and trends analysis.
- Drive the continuous improvement of ITSM, integrating system monitoring and alerting capabilities and identifying opportunities for efficiencies and improvements.
- University Degree or College Diploma in Software Engineering, Computer Science or Business Administration or equivalent work experience.
- ServiceNow CSA/CIS certification, ITIL v3 Foundation Certification and experience working with the ITIL framework.
- Experience with ServiceNow, BMC, and similar ITSM tools.
- 3+ years of demonstrated ServiceNow development and platform management experience.
- 3+ years of advanced Java scripting and software development experience.
- Solid understanding of networks and knowledge and clear understanding of ITILv3-based ITSM processes (Incident, Problem, Change, Configuration, Asset Management etc.).
- Ability to manage tables, relationships and metadata in ServiceNow.
- Working knowledge and experience in MS suite of products (O365).
- Excellent facilitation, presentation, verbal and written skills with the ability to convey complex ideas to both business and technical staff.
- Excellent analytical, time management skills with the ability to manage multiple assignments simultaneously with tight deadlines.
- Demonstrated ability to work effectively with minimal supervision and in a team environment.
- Self-development skills to keep up to date with fast-changing trends and industry standards.
BDO Canada LLP is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.
We are committed to providing an environment where you can be successful in the following ways:
- We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
- We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
- We support your achievement of personal goals outside of the office and making an impact on your community.
We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation.
Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.
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