Customer Service Representative
4 days ago
Job Summary
The City of Brampton is seeking a highly skilled Customer Service Representative to join their team. As a key member of the Parks, Maintenance & Forestry Section, you will be responsible for delivering exceptional customer service through the efficient operation of the IMS Customer Service system.
Main Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide front desk reception services, receiving and preparing mail for the section
- Prepare and maintain presentation materials, including word processing and composing correspondence
- Assist with electronic accounts payable and time card data entry functions
- Receive payments by mail and in person, reconciling daily and monthly transactions on behalf of the Section
- Provide regular reports to Finance and updates as required
- Assist with departmental events and records applications
Required Skills and Qualifications:
- High school (Grade 12) graduation plus an additional program of up to one year in Office Administration or equivalent
- Over two (2) years, up to and including four (4) years of experience in a similar role
- Proficiency with MS Office (Word, Excel, and PowerPoint)
- Experience with databases (IMS)
- Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service
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