Senior Retail Operations Manager

2 weeks ago


Abbotsford, British Columbia, Canada United Services Group Full time

About Us

We are a reputable Canadian maintenance company, providing a range of services to large retail and commercial businesses nationwide. Our competitive compensation and benefits package includes health, dental, and vision insurance, as well as a pension plan after one year.

Job Summary

This role is responsible for leading daily janitorial services operations at all store or site locations within the designated area or territory, serving multiple customer banners. The key areas of focus include:

  • Customer Experience & Retention: Build strong relationships with customers, addressing their needs and concerns in a timely and effective manner.
  • Communication: Serve as the primary point of contact between United Services Group, customers, and partners, facilitating seamless communication and collaboration.
  • Performance Management: Monitor and improve partner performance, ensuring high-quality services are delivered consistently across all locations.
  • Cost Management & Controls: Oversee revenue and cost management, maintaining accurate financial records and making data-driven decisions to optimize profitability.
  • Revenue Growth: Identify opportunities to upsell special services, driving business growth and increasing revenue.

Key Responsibilities

The successful candidate will be responsible for:

  • Participating in annual planning and budgeting processes to develop strategies for store-level sustainability and profitability.
  • Implementing store-level budgets and managing financial activities related to billing, invoicing, and employee hours.
  • Maintaining asset inventory, including equipment and supplies, and monitoring material costs and equipment repair expenses.
  • Leading process initiatives and implementing best practices across all store locations.
  • Collaborating with the Partner Effectiveness team to manage workforce performance and implement performance improvement plans as needed.

Salary Information

The estimated salary range for this position is $65,000 - $85,000 per year, depending on experience and qualifications.



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