Operations Manager

1 month ago


Victoria, British Columbia, Canada Tim Hortons Full time
Job Title: Assistant Restaurant Manager

Job Summary:

We are seeking a highly skilled Assistant Restaurant Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

- Determine the type of services to be offered and implement operational procedures
- Balance cash and complete balance sheets, cash reports, and related forms
- Conduct performance reviews
- Cost products and services
- Enforce provincial/territorial liquor legislation and regulations
- Organize and maintain inventory
- Ensure health and safety regulations are followed
- Negotiate arrangements with suppliers for food and other supplies
- Negotiate with clients for catering or use of facilities
- Participate in marketing plans and implementation
- Leading/instructing individuals
- Address customers' complaints or concerns
- Provide customer service
- Plan, organize, direct, control, and evaluate daily operations

Supervision:

- Supervise 16-20 people

Additional Information:

- Security and safety: Reference required
- Transportation/travel information: Public transportation is available
- Work conditions and physical capabilities: Fast-paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of sitting, standing, walking, standing for extended periods, overtime required

Personal Suitability:

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask

Benefits:

- Health benefits: Dental plan, disability benefits, health care plan
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