Sales Ambassador
4 weeks ago
Position: Sales Ambassador
Weekly: 0-19 hours
Job Summary:
We are seeking a highly skilled Sales Ambassador to join our team at Lush. As a Sales Ambassador, you will be responsible for delivering exceptional customer experiences, driving sales, and building brand awareness.
Key Responsibilities:
- Customer Experience: Provide world-class customer service to every customer who walks through our doors. Utilize active listening skills to understand customer needs and make informed product recommendations.
- Sales: Exceed sales goals by utilizing StoreForce dashboard results and seeking feedback. Take ownership of your results and actively work to grow your contribution to the store's overall sales.
- Brand Building: Educate customers on our brand values, including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement.
- Product Knowledge: Continually expand your product knowledge with ongoing learning and stay up-to-date on our products, ingredients, and unique benefits. Make informed product recommendations for every customer's needs.
Requirements:
- Excellent customer service skills
- Flexibility to adapt to changing situations and priorities in a fast-paced environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred Qualifications:
- Experience with consultation-based customer service models
- Strong problem-solving skills to address issues that arise in day-to-day operations
- Experience working in a team environment
- Experience working in skincare or cosmetics
- Experience in cross-cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French, or other languages
About Lush:
Lush is a global cosmetics company that is committed to providing high-quality, natural products that are free from animal testing. We are passionate about making a positive impact on the world and strive to create a fun and inclusive team environment.
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