Sales Ambassador

6 days ago


Hamilton, Ontario, Canada Lush Full time

Position: Sales Ambassador

Weekly: 0-19 hours

Job Summary:

We are seeking a highly skilled Sales Ambassador to join our team at Lush. As a Sales Ambassador, you will be responsible for delivering exceptional customer experiences, driving sales, and building brand awareness.

Key Responsibilities:

  • Customer Experience: Provide world-class customer service to every customer who walks through our doors. Utilize active listening skills to understand customer needs and make informed product recommendations.
  • Sales: Exceed sales goals by utilizing StoreForce dashboard results and seeking feedback. Take ownership of your results and actively work to grow your contribution to the store's overall sales.
  • Brand Building: Educate customers on our brand values, including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement.
  • Product Knowledge: Continually expand your product knowledge with ongoing learning and stay up-to-date on our products, ingredients, and unique benefits. Make informed product recommendations for every customer's needs.

Requirements:

  • Excellent customer service skills
  • Flexibility to adapt to changing situations and priorities in a fast-paced environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred Qualifications:

  • Experience with consultation-based customer service models
  • Strong problem-solving skills to address issues that arise in day-to-day operations
  • Experience working in a team environment
  • Experience working in skincare or cosmetics
  • Experience in cross-cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French, or other languages

About Lush:

Lush is a global cosmetics company that is committed to providing high-quality, natural products that are free from animal testing. We are passionate about making a positive impact on the world and strive to create a fun and inclusive team environment.


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