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IT Support Professional

2 weeks ago

Ottawa, Ontario, Canada Digivie Full time

**Job Overview**

DigiVie specializes in cutting-edge IT solutions, delivering white-glove remote and on-site services to ensure our clients' safety, happiness, and productivity.

We're seeking tech-savvy individuals who are passionate about learning and eager to grow within our company. This role offers opportunities to master DigiVie's tools and technologies, support clients, and continuously educate yourself in technology and IT security.

Key Responsibilities

  1. Master DigiVie's suite of tools and technologies.
  2. Support and manage IT infrastructure for our clientele.
  3. Perform technical assessments and document systems.
  4. Resolve support requests with strong problem-solving skills.
  5. Manage projects, including server and IP telephony deployments.
  6. Conduct proactive maintenance on computers, servers, and networks.
  7. Communicate proactively and strategically with clients.
  8. Continuously educate yourself in technology and IT security.

Requirements

  1. 1+ years of technical experience in IT support.
  2. Professional demeanor, strong organization, and excellent communication skills.
  3. BASIC KNOWLEDGE OF MICROSOFT WINDOWS, 365, AND NETWORKING.
  4. Understanding of domain name registration and DNS management.
  5. Positive attitude and ability to thrive in a team environment.
  6. Valid Class G driver's license and vehicle for local travel.
  7. Police records check.

Skills and Certifications

  1. Experience with: Microsoft 365, Exchange, SQL, SharePoint, Active Directory, Azure, etc.
  2. Virtualization (Hyper-V, VMware).
  3. Backup systems, antivirus platforms, and IT security.
  4. MCSA or higher certifications.
  5. ConnectWise RMM and PSA tools.
  6. SonicWALL, Dell PowerEdge, WHM/cPanel, SIP telephony, PowerShell, and VMware.

Our Benefits Package

  1. Entry-level compensation starting at $37,000/year, with a $3,000 bonus post-probation.
  2. Increases tied to performance and career progression.
  3. Benefits including dental care, vision care, extended health care, paid time off, and on-site parking.
  4. A supportive, fun, and dynamic work environment where you'll genuinely enjoy your job.