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Store Manager
2 months ago
About the Role
We are seeking an inspirational leader and activist to drive our store and team to deliver retail excellence, strong sales results, and an engaging customer experience. This is a 12-month fixed-term contract assignment.
Key Responsibilities
- Lead and work as part of a successful, engaged team to best meet the needs of our customers.
- Shape a customer-focused store experience by leading the team to drive customer engagement through our products, campaigns, and activism, bringing our brand to life.
- Problem-solve effectively and proactively as much as possible using available resources.
- Communicate effectively and act as a flexible and responsible role model to your team.
- Ensure development of customer loyalty to further build The Body Shop brand.
- Meet sales and performance targets.
- Manage stock; monitor and manage change.
- Confidently use the data (KPIs) we provide, to make sound commercial and business decisions to successfully drive your sales and your team performance.
- Identify and attract high-potential candidates and develop current team members to succeed in their goals.
- Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
Requirements
- Experience in a customer-facing role, people leadership, and team development.
- Able to meet sales and performance targets with outstanding planning and organizing skills.
- Ability to work collaboratively within a feedback culture.
- Experience coaching and developing a successful team.
- Outstanding leadership and communication skills.
- Experience using data (KPIs) to make sound business decisions.
- Comfortable with Microsoft Office Suite.
- Flexibility to work across Sunday to Saturday is required.
What We Offer
- Benefits start within your first month.
- Comprehensive onboarding in your new position.
- Training hours for you and your team as needed.
- A 50% discount on regular products and 30% on Gifts.
- Freebies - when we launch new products, we want our teams to be the first to fall in love with them.
- Paid volunteer days - so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Ability to offer a real living wage to your Customer Consultants.
- Opportunities to grow within the Brand.
Talent Drivers
- Commerciality
- Collaborative Skills
- Leadership
- Personal Conduct
- Purpose
