Healthcare Operations Manager
4 weeks ago
Job Summary:
The Clinical Program Manager – Adult Medical/Surgical Inpatient Unit 5E is accountable for delivering high-quality, accessible, and sustainable patient-focused care for their assigned clinical operations unit(s) and/or program(s). This includes fostering a culture of high-quality, collaborative care and continuous improvement, ensuring the effective deployment of resources, and contributing to the development of and implementing operational plans.
Key Responsibilities:
- Participate in strategic and operational planning.
- Lead the operations of the clinical program(s) within the area of accountability.
- Triage and manage most patient/family concerns (first point of contact) and escalate issues accordingly.
- Be the first point of contact for local physician requests, concerns, issues, or other patient care needs on the unit(s) and/or program(s).
- Advise, coordinate, and provide services related to program improvement initiatives (aligned to the assigned program(s)) for rural sites within the South Zone.
- Monitor, advise, and coordinate patient flow with other clinical operations leaders to ensure patients move through the sites and across programs as effectively as possible.
- Monitor and advise on provincial initiatives.
- Monitor assigned budget(s).
Required Qualifications:
A minimum of post-secondary education in a health profession. Registration with an appropriate Alberta Regulated Health Profession. Progressive leadership experience in a healthcare environment in an organization of significant size, complexity, and diversity. Experience in collaborating with physicians and other healthcare professionals.
Additional Required Qualifications:
A demonstrated clear pattern of professional and personal development. Uses strategic thinking, taking into account long-term goals assessing options and implications. Demonstrated ability to manage change and create innovative solutions for complex and diverse issues. Ability to manage diverse human, financial, and physical resources within a complex environment. Strong organizational skills, client-focused orientation, and commitment to providing long-term quality services. Leadership skills, including effective communication skills, demonstrated ability and comfort with decision-making responsibilities, coaching, and teaching, and the ability to inspire and build confidence in others. Ability to foster a climate of cooperation among, and build solid relationships with, public agencies, government, boards, committees, and other partners.
Preferred Qualifications:
Related bachelor's degree preferred for clinical profession. Graduate degree in a healthcare or related field preferred. Management experience in a Medical/Surgical or Post-Operative environment. Change Management Certification. Project Management Certification.
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