Service Excellence Manager

About the RoleThe Customer Service Manager will be responsible for leading a high-performing team that delivers exceptional customer experiences. This includes developing and implementing strategies to enhance customer satisfaction and loyalty, providing coaching and development opportunities to team members, and promoting a culture of quality and safety...

Required Skills and QualificationsWe are seeking a highly skilled individual with experience working in the Life & Living Benefits Insurance industry. A strong background in agile methodology or project management is essential. You should have a solid understanding of project and program management tools, techniques, and methodologies, including Confluence...

Key ResponsibilitiesManaging incident response, ensuring swift resolution, and maintaining high-quality communication with stakeholders.Safeguarding the Production environment through rigorous change management and due diligence processes.Collaborating with post-resolution investigation teams to identify root causes and ensure problem backlog is under...

Sanimax is a leader in the circular economy, dedicated to reclaiming, renewing, and returning organic residues to optimize resource use.We are seeking a Service Excellence Agent to join our team in Montreal, where you will play a critical role in providing exceptional customer service and support.The ideal candidate will possess a high school diploma,...

Role OverviewThis is a leadership position responsible for driving sales growth and excellence in a fast-paced retail environment. As Store Manager, you will oversee all aspects of store operations, including sales, customer service, inventory management, and visual merchandising. You will also be responsible for building and maintaining a high-performing...

Drive Business Success with Innovative SolutionsHoughton Mifflin Harcourt is a leading provider of pre-K-12 education content, services, and cutting-edge technology solutions. As a Principal Delivery Lead, you will be part of a dynamic team that drives business success through innovative solutions.This role requires strong leadership skills, with experience...

Job Description">The Manager, Underwriting Operations is responsible for leading an Underwriting and Regulatory Reporting team within our Corporate Personal Insurance area. This team is accountable for regulatory reporting, enhancing underwriting processes, and ensuring portfolio strategy statements are clear and communicated.">Main Objectives:">">Lead a...

About the RoleWe are seeking an exceptional leader to join our Operations team in Canada. The successful candidate will oversee our New Business and Policy Service teams, working closely with business enablement teams to drive operational excellence.This key role requires a results-driven leader who can analyze current processes, identify areas for...

The Business Readiness & Delivery Lead will lead readiness activities, including impact assessments and change management plans, creating experience-related artifacts like Customer Journey Maps and maintaining KPI reporting to evaluate customer journey touchpoints. This role requires participation in required training and working autonomously and...

At Proudfoot, we recognize the importance of innovation and collaboration in driving excellence and delivering tangible results. As a Management Consultant, you will be responsible for guiding and directing junior consultants and client members in managing workstreams through the entire project lifecycle.Main AccountabilitiesDelivery: Ensure successful...

Première Moisson OverviewPremière Moisson is a leading bakery, patisserie and charcuterie products manufacturer with over 20 bakeries in Quebec and Ontario. We employ a team of 1,200 people who share our commitment to exceptional customer service.We are currently seeking a highly skilled Customer Service Team Leader to join our team in a permanent,...

**Join Our Team:**Rock'N Deli is seeking a seasoned Restaurant Manager to lead our new restaurant venture. In this role, you'll play a vital part in shaping the culinary landscape of our establishment.Your primary responsibilities will include:Managing daily operations to ensure efficient restaurant flowBuilding a cohesive team through effective recruitment...

**Leadership Role:**OEC Group (Canada) invites applications for an Organizational Excellence Manager to lead our Talent & Culture Group. The ideal candidate will have expertise in HR program management, leadership development, and organizational design.Key Accountabilities:Lead and manage the Talent & Culture Group to achieve strategic objectives.Develop and...

About Service Corporation International CanadaWe are a leading provider of funeral and death care services in Canada.Job Description:We are seeking a highly skilled Funeral Home Director to join our team at Service Corporation International Canada. As a Funeral Home Director, you will be responsible for overseeing the day-to-day operations of our funeral...

**Requirements**To succeed in this role, you will need excellent problem-solving skills, strong analytical abilities, and exceptional interpersonal skills. Experience in project coordination or management is essential, preferably in a logistics and transportation industry context.

Leadership OpportunityWe are seeking a QA Excellence Manager to lead our quality assurance processes and drive software excellence. As a key member of our team, you will define and implement a QA strategy that aligns with business and technical objectives.Responsibilities:Strategy Development: Develop and implement a QA strategy that aligns with business and...

About the RoleThis operational excellence manager position is responsible for ensuring that all production activities meet customer requirements, regulatory agency standards, and company policies. The successful candidate will have a strong ability to assess the criticality of production incidents, provide practical advice and solutions, and conduct...

The National Bank is seeking an experienced Strategic Workforce Planning Leader to join its Strategic Planning team. In this role, you will play a key part in driving business success through the optimization of human resources in our contact centers.Your main objectives will be to:Develop and implement strategic workforce planning initiatives to improve...

Lyft is revolutionizing urban mobility by providing innovative solutions that meet the evolving needs of cities and their residents. As a key member of our team, you will play a critical role in shaping the future of transportation.About the RoleWe are seeking a highly skilled Contract Delivery Management Leader to join our team. In this role, you will...

Role OverviewServes as the Centre of Expertise for research, analysis, and building of accurate business requirements for program/project deliverables. Responsible for comprehensive validation activities and supports the overall implementation plan for applicable program requirements.Key AccountabilitiesAccountable for gathering and defining accurate...