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Partner Development Manager

2 months ago

Toronto, Ontario, Canada Index Exchange Full time

About Index Exchange:

Index Exchange is a leading global advertising supply-side platform that enables media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers.

We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large.

What's it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We're built on our core values and live them each day. They're not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level.

Key Responsibilities:

  • Manage and develop client relationships for Index's North American clients through the full life-cycle of the account — onboarding, client UI walk-throughs, ongoing relationships & yield management achieved via 1:1 engagements and communication with clients
  • Identify areas for automation of internal processes and communication to better serve publishers at scale
  • Identify actionable insights and new revenue opportunities for our partners to increase revenue and drive greater marketplace demand across the full publisher portfolio and execute optimization suggestions through communication with clients
  • Perform operational tasks including administering creative blocks, daily performance monitoring, and custom report creation
  • Drive Index product adoption and upsells through a deep understanding of client needs and product knowledge, while being the day-to-day contact for our publisher partners and point person for all client discussions
  • Utilize Salesforce and other internal systems to ensure all account information is accurate and up to date
  • Track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally
  • Participate in regular knowledge share sessions to share and learn new strategies for optimizing and enhancing campaign performance
  • Forecasting revenue growth of assigned clients and tracking delivery of targets and OKRs.

Requirements:

  • Goal-oriented approach to your clients — you are constantly seeking an opportunity to add value, build relationships, and deliver actionable insights that grow revenue for your clients
  • A Bachelor's Degree from an accredited university, preferably in a business, marketing, communications or technology related field
  • A proficiency for data-driven decision making and an educational pedigree which illustrates it
  • Knowledge of the online advertising industry including technology solutions, advertising/publisher and network business models, understanding of ad serving, media trading, RTB and/or related advertising technology is not required but is desirable

Why You'll Love Working Here:

  • Comprehensive health, dental, and vision plans at no cost to you
  • Time off and flexible work schedules
  • Retirement plan with a 5% company match
  • Stock options and equity packages
  • Generous parental leave
  • Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
  • Community engagement opportunities and donation-matching program
  • Annual virtual company retreats and regular community-led team events
  • One day off per year to volunteer
  • A workplace that supports a diverse, equitable, and inclusive environment