Spa Operations Manager

4 weeks ago


Dawson Creek, Canada Pro Nails & SPa Full time

Job Title: Spa Supervisor

Job Summary: We are seeking a highly skilled Spa Supervisor to join our team at Pro Nails & SPa. The successful candidate will be responsible for overseeing the daily operations of our spa, ensuring that all services are delivered to the highest standard.

Key Responsibilities:

  • Scheduling: Schedule work for our team of therapists and technicians to ensure that all services are delivered on time.
  • Client Service: Assist clients with special needs and be the point of contact for emergency situations.
  • Quality Control: Monitor quality and production levels to ensure that all services meet our high standards.
  • Training and Development: Train staff in job duties, safety procedures, and company policies.
  • Supervision: Supervise and coordinate the activities of our team, including scheduling and reviewing their work.

Requirements:

  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a spa or related industry.
  • Language: English.
  • Work Hours: 35 hours per week.

Personal Suitability:

  • Client Focus: Provide excellent client service and ensure that all clients receive a high level of care.
  • Efficient Interpersonal Skills: Communicate effectively with clients, staff, and management.
  • Flexibility: Be flexible and adaptable in a fast-paced environment.
  • Judgement: Use sound judgement to make decisions that benefit the spa and its clients.
  • Organized: Prioritize tasks and manage time effectively to meet deadlines.
  • Reliability: Be reliable and trustworthy in all aspects of your work.
  • Team Player: Work collaboratively with staff and management to achieve our goals.

Supervision:

  • 5-10 people: Supervise a team of 5-10 therapists and technicians.
  • 11-15 people: Supervise a team of 11-15 therapists and technicians.


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