Spa Operations Manager
4 weeks ago
Job Title: Spa Supervisor
Job Summary: We are seeking a highly skilled Spa Supervisor to join our team at Pro Nails & SPa. The successful candidate will be responsible for overseeing the daily operations of our spa, ensuring that all services are delivered to the highest standard.
Key Responsibilities:
- Scheduling: Schedule work for our team of therapists and technicians to ensure that all services are delivered on time.
- Client Service: Assist clients with special needs and be the point of contact for emergency situations.
- Quality Control: Monitor quality and production levels to ensure that all services meet our high standards.
- Training and Development: Train staff in job duties, safety procedures, and company policies.
- Supervision: Supervise and coordinate the activities of our team, including scheduling and reviewing their work.
Requirements:
- Education: Secondary (high) school graduation certificate.
- Experience: 1 year to less than 2 years of experience in a spa or related industry.
- Language: English.
- Work Hours: 35 hours per week.
Personal Suitability:
- Client Focus: Provide excellent client service and ensure that all clients receive a high level of care.
- Efficient Interpersonal Skills: Communicate effectively with clients, staff, and management.
- Flexibility: Be flexible and adaptable in a fast-paced environment.
- Judgement: Use sound judgement to make decisions that benefit the spa and its clients.
- Organized: Prioritize tasks and manage time effectively to meet deadlines.
- Reliability: Be reliable and trustworthy in all aspects of your work.
- Team Player: Work collaboratively with staff and management to achieve our goals.
Supervision:
- 5-10 people: Supervise a team of 5-10 therapists and technicians.
- 11-15 people: Supervise a team of 11-15 therapists and technicians.
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