Benefits Consultant

1 month ago

Vancouver, British Columbia, Canada Aon Full time
About the Role

Aon is seeking a highly skilled Benefits Consultant to join our Health Solutions team. As a Benefits Consultant, you will be responsible for delivering exceptional client service and support, while providing technical expertise and guidance to clients.

Key Responsibilities
  • Own Relationship management for Aon Choice clients
  • Oversee the delivery of benefits administration for multiple clients, working internally with Implementation and ongoing Operational teams
  • Respond to complex ad-hoc client service questions, working with carriers and other business units to resolve and support clients
  • Drafting client-ready reports and correspondence
  • Lead and/or attend client meetings as required
  • Support new client implementations, developing the client relationship and providing industry expertise/guidance as required
  • Lead small projects for existing clients
  • Share knowledge across the organization to enhance Aon's ability to excel in plan prevalence and carrier product understanding;
  • Mentor, coach and train others within our team;
  • Build strong working relationships and collaborate effectively on cross-functional teams with colleagues, clients, client teams and carriers;
  • Increase efficiency by identifying ways to improve standardized processes to contribute to client deliverables;
  • Maintain an up-to-date knowledge of the group benefits industry, systems, products, trends and emerging technology, while having a thorough understanding of how this relates to increasing value to clients;
  • Participate in team projects and activities which drive innovation, improved client value and business results
Requirements
  • Five (5) plus years of direct group benefits experience in a contracts and client onboarding environment is required;
  • Proven organization skills and the ability to effectively lead and coordinate the delivery of projects;
  • Strong technical expertise and the proven ability to remain current with respect to industry trends, provincial and federal legislative policies and changes;
  • Meticulous attention to detail;
  • Bilingual (English, French) abilities would be considered an asset;
  • Ability to provide technical expertise and act as an effective mentor and coach and role model for practice members;
  • Excellent interpersonal, communication and presentation skills, both verbally and written;
  • Proven ability to prioritize competing requirements and deadlines under pressure;
  • University or College graduate in Financial Services, or related discipline, or equivalent years of industry experience; and Completed Certified Employee Benefit Specialist (CEBS) would be an asset;
About Aon

Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. At Aon, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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