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Cell Phone Repair Technician

2 months ago

Toronto, Ontario, Canada Mobile Care Yorkdale Mall Full time
About the Role

We are seeking a skilled Cell Phone Repair Technician to join our team at Mobile Care Yorkdale Mall. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our telecommunications equipment and providing exceptional customer service.

Key Responsibilities
  • Inspect and Test Equipment: Regularly inspect and test telecommunications equipment to ensure optimal performance and identify any potential issues.
  • Repair and Maintain Equipment: Repair or replace defective telephone equipment, wiring, and associated hardware to minimize downtime and ensure customer satisfaction.
  • Analyze and Troubleshoot: Analyze test results and troubleshoot issues with switching systems, networks, and associated equipment and software.
  • Complete Reports and Documentation: Accurately complete and maintain test and service reports, work orders, and other documentation as required.
  • Provide Excellent Customer Service: Deliver exceptional customer service by responding to customer inquiries, resolving issues promptly, and providing clear explanations of technical information.
Requirements
  • Education: Completion of an Other Trades Certificate or Diploma program.
  • Experience: 1 year to less than 2 years of experience in a related field.
  • Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.
Work Environment

As a Cell Phone Repair Technician at Mobile Care Yorkdale Mall, you will work in a dynamic retail business environment with a focus on providing exceptional customer service and ensuring the smooth operation of our telecommunications equipment.

What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including opportunities for professional growth and development.
  • Collaborative Team Environment: Join a team of experienced professionals who are passionate about delivering exceptional customer service and ensuring the success of our business.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, including training and development programs to help you achieve your career goals.