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About ERIKS North America
ERIKS North America is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
Job Summary
This position will be responsible for maintaining and growing appropriate inventory at multiple designated customer sites by managing their inventory, providing outstanding customer service, and driving account growth. Reporting to the Branch Operations Manager, this position will also help customers understand how ERIKS can provide solutions to their business needs.
Key Responsibilities
- Ensure product stocking levels by scanning for ordering purposes to help maintain accurate inventory levels.
- Make deliveries of products from the local branch to the customer locations using either a company van or a box truck.
- Receive and stock purchased product in designated customer locations.
- Resolve customer problems promptly to retain and promote customer loyalty.
- Help create new orders by engaging with customers to identify additional product needs.
- Identify continuous improvement opportunities in productivity, process, and cycle time.
- Probe for customer needs during each site visit and works with sales partners to expand ERIK's offerings.
- Implement scanning tools in designated customer sites, where needed.
- Spend approximately 60% of time servicing customers in the field at customer sites.
- Serve as the liaison between the Account Manager, Branch and the customer.
Requirements
- 1-2 years of warehousing or production experience in an industrial setting.
- 3 years' experience in a selling or service environment.
- Inventory control experience is required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Experience with VMI is highly desired.
- A high school diploma or equivalent.
- Must have a valid driver's license and acceptable motor vehicle record.
Total Rewards
- Competitive compensation plan.
- Health Benefits: medical, dental, vision, short term and long term disability.
- Defined Contribution Pension Plan.
- Paid time off.
Equal Opportunity Employer
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.
