IT Solutions Specialist

7 days ago


Edmonton, Alberta, Canada AVASO Technology Solutions Full time

AVASO Technology Solutions is a global leader in providing innovative IT solutions and services. We specialize in delivering cutting-edge technology to our clients worldwide.

We are seeking an experienced IT Support Specialist Level 2 to join our team. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users.

The ideal candidate should have strong technical skills and a customer-focused approach. They will be responsible for day-to-day local desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve challenges with hardware, software, and application issues.

The IT Support Specialist Level 2 will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.

  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010
  • Support Apple PC users with basic knowledge of the Mac operating system
  • Install, upgrade, support, and troubleshoot printers and computer hardware
  • Perform general preventative maintenance tasks on computers, laptops, and printers
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software

This position requires flexibility and teamwork. The ideal candidate should have experience in Windows Desktop support and hold relevant certifications such as CompTIA A+ or Microsoft Certified Professional (MCP).


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