Senior Risk Management Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Senior Risk Specialist to join our team at Manulife. The successful candidate will be responsible for developing comprehensive Information Risk Metrics and Technology Risk Management (TRM) strategies, frameworks, and roadmaps for data monitoring and reporting related to our company's Information Risk and Technology profiles.
Key Responsibilities
- Develop and implement Information Risk Metrics and TRM strategies, frameworks, and roadmaps to ensure effective data monitoring and reporting.
- Determine performance measurements, maintenance, and information and technology risks for Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) at enterprise and segment levels.
- Identify, design, analyze, and optimize comprehensive senior management metrics such as KPIs, KRIs, and reporting used to drive decision-making related to business and risk functions required for governance, oversight, and data controls programs.
- Assist with designing and providing relevant dashboards and reports to various stakeholders, including Chief Information Officers, Chief Risk Officers, and Technology Risk and Information Risk Officers.
- Recommend best practices for data management tools and processing of related documents and support materials.
- Identify opportunities to improve data quality alignment across all functions/segments and resolve Information Risk Metrics gaps and issues.
- Collect, review, and aggregate data metrics across technology operations, functions, and regions for reporting critical information required for weekly, monthly, and ad hoc senior and executive management reports.
- Analyze metrics and ensure key trends, issues, and watch items are included with management summaries.
- Conduct deep dive and 'so what' analyses of underdeveloped key metrics and provide insights for developing meaningful measures, and outline next steps and risk mitigations.
- Communicate reporting modifications and process changes to contributors based on senior management requests and observations.
- Partner with technology, risk, and operations stakeholders to identify and implement data automation solutions.
- Collaborate with functional teams to provide benchmarking support for identifying data needs and reporting using data from multiple sources.
Requirements
The successful candidate will have a Master's degree or foreign equivalent in Technology, Business, Risk Management, Auditing, or a related field, and 3 years of experience in a Controls, Information and Technology Risk, Data, or Risk position. Alternatively, a Bachelor's degree or foreign equivalent in Technology, Business, Risk Management, Auditing, or a related field, and 5 years of experience in a Controls, Information and Technology Risk, Data, or Risk position may be considered.
Experience Requirements
- 2 years of experience defining and reporting KPIs.
- 2 years of experience conducting data process improvements.
- 2 years of stakeholder management experience.
- 1 year of experience with data analysis, data metrics design and development, and reporting for information risk functions.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Equal Opportunity Employer
At Manulife/JohnHancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
USA, Massachusetts, Boston, 200 Berkeley StreetSalary range is expected to be between
$85,750.00 USD - $159,250.00 USDIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights
I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency
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