Retail Solutions Specialist
2 weeks ago
We are seeking a highly skilled and motivated Retail Solutions Specialist to join our team at The North West Company. This role will play a critical part in providing technical support services to all NWC banners, ensuring highest service standards are met.
Key Responsibilities- Provide rotating 24x7 Tier 2 on-call support to store chains to maintain peak operational performance at store level;
- Provide day-to-day trouble ticket analysis and resolution;
- Consult with Manager to determine and deliver solutions for unusual or undocumented problems;
- Deliver preventative maintenance to store systems where necessary;
- Action Service Requests to provision equipment and services;
- On-site travel is required to address store system concerns (new store openings, disaster recovery, upgrades, etc.);
- Participate in I.S. project initiatives related to store support/store operations;
- Minimum 5 years progressive experience providing technical computer support;
- Degree or diploma in a computer-related program, or equivalent experience, including technology-based certifications;
- Direct experience supporting Point of Sale (POS) applications is needed;
- Knowledge of Storeline applications is a definite asset;
- Knowledge of systems providing financial service offerings such as prepaid debit cards, account payments, cheque cashing and ATMs is desirable;
- Experience administering Microsoft Active Directory;
- Experience administering Microsoft System Center Configuration Manager (application deployment, patching, OS deployment, etc.) is a definite asset;
- Previous exposure to all phases and roles in the project life cycle, including experience as a project member;
- Significant travel, including international, is a requirement of this position;
- Must possess a valid passport with no border entry restrictions;
- Strong organizational and time management skills;
- Strong analytical and problem-resolution skills;
- Superior verbal and written communication skills;
- Ability to manage multiple projects and tasks at once.
The North West Company is a leading retailer serving under-served rural communities and urban neighbourhood markets across Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food.
Our value proposition is to be the best local shopping choice for everyday household and local lifestyle needs. We strive to provide excellent customer service, a unique shopping experience, and competitive pricing.
What We Offer- A competitive salary of $75,000 - $100,000 per year based on experience;
- Opportunities for growth and development throughout the company;
- An attractive and competitive benefits package;
- A dynamic and diverse culture that values inclusivity and respect;
- The chance to work with a team of passionate and dedicated professionals who are committed to excellence.
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