Auto Glass Repair Shop Operations Manager

2 weeks ago

Surrey, British Columbia, Canada Perfect Auto & Window Glass Ltd. Full time
Job Title

Auto Glass Repair Shop Manager

Job Summary

We are seeking an experienced Auto Glass Repair Shop Manager to lead our team in providing excellent customer service and ensuring the highest quality of auto glass repair and replacement services.

Key Responsibilities

• Manage and supervise a team of auto glass repair technicians and assistants

• Develop and implement effective sales and marketing strategies to increase customer base and revenue

• Conduct market research to identify trends and opportunities for growth and improvement

• Implement and manage pricing and credit policies

• Source and procure high-quality auto glass merchandise for resale

• Plan and execute daily operations, ensuring timely completion of tasks and projects

• Resolve customer complaints and issues in a professional and timely manner

• Collaborate with the sales team to develop and implement sales strategies

• Maintain accurate records and reports, including sales data and customer feedback

Requirements

• Bachelor's degree in a related field, such as business or management

• 2-3 years of experience in a management or leadership role, preferably in the auto glass repair industry

• Excellent communication, leadership, and problem-solving skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions

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