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Disability Benefits Specialist
1 week ago
Company Overview:
">Sun Life Financial is a leading international financial services organization dedicated to helping people shine. Our mission is to help our clients achieve financial security and live their dreams.
">Job Description:
">We are seeking a highly skilled Disability Case Manager to join our team. As a Disability Case Manager, you will be responsible for managing disability claims to resolution, determining eligibility for benefits, and implementing interventions to support recovery and return to work.
">Key Responsibilities:
">- Work collaboratively with plan members, plan sponsors, lawyers, healthcare practitioners, and other stakeholders to address workplace absence issues and provide claim status information.
">- Engage plan members through open and respectful communication to understand the medical, social, and personal dimensions of their workplace absence.
">- Assess claims for benefit entitlement by reviewing contractual, medical, functional, and occupational information.
">- Develop and maintain outcome-focused case management plans to help plan members return to work.
">- Conduct telephone interviews to obtain information and ensure complete understanding of the absence and types of support required to assist with return-to-work planning.
">Required Skills and Qualifications:
">- Critical thinking and positive attitude with a commitment to stellar customer service skills and high-quality service.
">- Excellent listening and probing skills to uncover information while maintaining capacity for empathy.
">- Outstanding communication skills – written and verbal.
">- Ability to professionally manage stressful situations.
">- Attention to detail with complex claims and contracts.
">- Analytical skills with a passion for solving problems.
">- Adaptability, flexibility, and strong decision-making skills.
">- Excellent organizational skills and ability to follow up on several files at the same time.
">Benefits:
">- Comprehensive benefits package including medical, dental, life, and disability insurance.
">- Retirement savings and stock purchase plan.
">- Paid vacation.
">- Fitness facilities or subsidiaries in specific locations.
">Why Join Us:
">- Dynamic, collaborative work environment where you are encouraged to share your ideas.
">- Opportunities for career progression based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests.
">At Sun Life Financial, we value diversity and inclusion and welcome applications from qualified individuals from all backgrounds.
