Dispatch Shift Manager
6 days ago
Company Overview
Bison Transport Inc is a leading provider of transportation services with over 50 years of experience. We are committed to Diversity and Inclusion in the Workplace and strive to provide a supportive environment for our employees to grow and develop their skills.
Job Description
The Night Operations Coordinator will be responsible for overseeing all Dispatch, Planning, and Customer Service activities for their assigned shift. This includes identifying and resolving non-routine, time-sensitive issues occurring afterhours, prioritizing tasks based on sensitivity, and responding accordingly.
Key Responsibilities
- Resolve non-routine, time-sensitive issues occurring afterhours.
- Prioritize tasks based on sensitivity and respond accordingly.
- Manage afterhours inbound/outbound communications for City and Highway operations.
- Document and report customer service, planning, and driver-related issues to the appropriate departments/personnel.
- Provide exceptional customer service according to Bison standards.
Skills and Qualifications
- Previous dispatch experience is required.
- Dedicated experience providing customer service in a similar work environment.
- Well organized, an excellent communicator, and have a keen sense of timeliness.
- Demonstrated attention to detail, communication, problem-solving, and planning abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Proven analytical and critical thinking skills.
- Excellent problem-solving abilities.
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