Bulk Store Retail Leadership Position

4 weeks ago

Sydney, Nova Scotia, Canada Bulk Barn Full time

About Us

Established in 1982, Bulk Barn is Canada's largest bulk food retailer with a network of nearly 300 stores and expanding its presence.

We strive to foster a balanced culture that benefits both our customers and employees.

Position Overview:
  • The role requires collaboration with District Managers and store teams to ensure compliance with customer service standards, operating policies, and applicable provincial and federal legislation.
  • Work together with the District Managers and Store Staff to lead the store in achieving operating efficiencies, revenue goals, profitability, and customer satisfaction.
  • The successful candidate will be responsible for sourcing, hiring, training, and development of their Store Team.
  • All communications are to be delivered consistently to all store team members.
  • All customer interactions are to be friendly and productive, encouraging repeat business, customer satisfaction, and increased sales.
Key Responsibilities:People Management
  • Address underperformance trends formally, with clear and documented performance improvement plans.
  • Manage store team in accordance with operational, legislative, and Human Resources operating policies and procedures.
Problem Solving
  • Collaborate with store staff to resolve issues proactively or as they arise and report unresolved issues to the District Manager for support.
Accountability
  • Ensure the store team performs their job according to Company standards and holds them accountable for non-compliance.
Job Knowledge
  • Familiarize yourself with our customer by interacting with them on the sales floor and observing shopping behaviors, and associate/customer experience.
  • Understand and administer operational and HR policies and procedures, ensuring consistent compliance among all store team members.
  • Understand and effectively apply operational requirements and reports to assist in the daily operation of the store.
  • Have a good understanding of our business, competitors, and how we can leverage current assets in the surrounding market to ensure long-term success.
Quality
  • Set high expectations for excellent customer service and hold store team members accountable for measurable results.
  • Ensure stores maintain high visual and merchandising standards throughout the day, coupled with an outstanding customer engagement culture.
  • Work with store team members to create an environment that differentiates us from competitors, aiming to excite customers about our offerings, possibilities, and unique selling points.
Push For Results
  • Drive business success through effective use of internal reports, retail results assessments, and SMART Goals directly geared towards team member skills development, profitability, sales growth, and customer satisfaction.
Teamwork
  • Collaborate with District Managers in developing retail sales goals and action plans tied to measurable results and timely execution.
  • Work with District Managers to manage labor and vacation scheduling to budgeted models, focusing on hours and FT/PT ratios.
  • Ensure your store has the necessary staff to run successfully in the short and long term.
Requirements:
  • 3-5 years' experience as a retail manager.
  • 3-5 years' experience working in a retail environment (Food Retail experience is an asset).
  • Understanding of business management fundamentals.
  • Post-secondary certificate in business or related field (an asset).

Bulk Barn Foods Limited is an equal opportunity employer that values diversity in the workplace. Accommodation is available in accordance with the AODA, if requested.

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