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Claims Specialist
1 week ago
We are seeking an experienced Claims Specialist to join our team as a Complex Case Manager. This role will involve managing a portfolio of predominantly commercial large loss and complex claims nationally, while providing excellent customer service.
The successful candidate will have expertise in handling large and complex casualty claims, including coverage analysis, investigation, and quantum evaluation. They will also possess strong leadership skills, with experience in mentoring and coaching team members.
Key Responsibilities- Claim Management: Proactively direct handle a pending of predominately commercial large loss and complex claims nationally, while providing brilliant customer service.
- Litigation Support: Represent our customers and Aviva at mediations, arbitrations, trials and other litigation processes.
- Team Leadership: Coach and mentor team members to success through sharing and development of technical and strategic skills and knowledge.
- Risk Mitigation: Mitigate risk by collaborating with team mates to identify and effectively manage loss costs & expenses while improving system conditions, which affect customer service, team environment, and financial performance.
- Education: Post-Secondary Education, CIP and FCIP strongly preferred.
- Experience: 7 + Years progressive casualty claims experience across all casualty lines.
- Skills: Expert knowledge of insurance practices, operations and processes, good knowledge of claims center, Qlik, and appetite for data analysis and trends.
